Enter and view: Woodfields residential care home
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Healthwatch Wolverhampton conducted an enter and view visit on Woodfields residential care home, a privately owned care home in Wolverhampton which has capacity of up to 16 residents.
Healthwatch Wolverhampton arranged this unannounced visit as it was responding to concerns recently received in respect of services at the above care home. The concerns raised were regard to the safety and quality of the care residents were receiving in the home.
Observations of the enter and view representatives included:
- It was difficult to engage with some of the residents due to their limited capacity.
- The staff present did not wear a uniform neither did they have identification badges.
- There is one worker responsible for carrying out 16 care plans, when asked why it was the responsibility of one the manager said “people don’t come into care work if they are good at paperwork’’.
The report includes 9 recommendations, including:
- ensure the front door is locked at all times.
- the home should introduce a uniform policy or some form of identification for staff.
- the Home should introduce/encourage activities which are regularly available for residents to participate in.
There is a response from the service provider in the report.