Enter and view: Woodend Care Home, Altrincham

Healthwatch Trafford conducted an Enter and View on Woodend Care Home, a privately owned care home with 79 places on 30th August 2017.

This Enter and View visit has taken place as part of a three-year programme of visits to every nursing and residential home in Trafford which has publicly funded residents.

The representatives that carried out the visit noted:

• Woodend Care Home Residential Care Home provides nursing and residential care for up to 79 older people. On the day of the visit there were 55 people living at the Home.

• The Home provides residential care and dementia and nursing care.

• Residents observed and listened to appeared comfortable living at the Home.

• Relatives spoken to on the day of the visit appeared satisfied with the care delivered by staff at the Home.

• Over 93% of the relatives who completed Healthwatch Trafford's questionnaire informed us that they felt their loved ones living at Woodend were treated with kindness and compassion

• The Home is welcoming and staff were approachable.

• They found that staff had concerns about the management at the Home.

• The Home has an open-door policy and visitors were present . There is a signing-in book for visitors on arrival at the Home.

The report makes the following recommendations:

• Regular review of notices displayed to ensure current and relevant.

• Review of communication between Home Owners [Bupa], management, staff, residents and relatives.

• Despite two coordinators, over 55% of relatives said not enough to occupy residents. Review activities with possible focus on individual activities as well as group activities.

• Inconsistency approach, integration with residents that perhaps could be reviewed with staff and management.