Enter and view: Woodcrofts Residential Home

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Summary of report content

Healthwatch Halton conducted an Enter and View visit at Woodcrofts Residential Home, a privately owned residential home for people with mental health conditions, on 23 January 2018.

Woodcrofts residential home offers supported living for 16 residents with mental health conditions. It can accommodate up to 19 residents at any time. The home has a long standing staff team and many of the residents have been living here for many years with some people coming for shorter stays.

Residents are independent and can go out and about in the local community. The residents can choose how to spend their days and most people go to local shops, pubs and groups. The home is ideally located opposite St. Ambrose Church which offers community activities such as a drop in café, nearly new sales and bowls games. Many residents access their groups. Staff advised the Enter and View Authorised Representatives that the home does not have their own mini bus, entertainers or schools coming in because of the independent nature of the residents who can access services and activities out of the home. For this same reason members of the clergy, dentists and hairdressers do not come to the home. The support staff said that residents come and go freely but do tell them when they are going out, it was noted that there was no formal way to keep track of who was in the building at any time.

Healthwatch Halton noted in the report that the décor was a little dated but clean and free of clutter and there were board games available in the communal areas.

The Manager advised that the majority of residents have been living at Woodcrofts for many years, with one resident having lived there for 28 years. With the Management and staff also being long standing, the manager said that there is a family feel to the way the home is run and described it is as “a safety net that allows people to live as independent lives as possible”.

The report makes eight recommendations including a suggestion that the home should consider developing ways to record who is in or out of the building at any time, for fire safety.

There was no response received by the provider.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Mental health condition
Does this report feature carers?
No
Seldom heard groups
People with limited family or social networks
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