Enter and view: Woodcote Hall

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Summary of report content

Healthwatch Telford and the Wrekin undertook an announced/unannounced enter and view visit to Woodcote Hall care home on 28 May 2024.

The report looks at:

The external and internal environment

Staffing

Access to healthcare

Safety

Information

Choice, being listened to and being involved

The report has 10 recommendations and a response from the provider

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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