Enter and view: Woodbury Manor Care Home

Healthwatch Enfield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Enfield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Enfield visited Woodbury Manor Care Home on 20/02/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed, Healthwatch Enfield found that much of the care provided at Woodbury Manor is of a high standard and we consider it one of the best Care Homes we have visited in Enfield. Whilst the décor and surroundings resemble a hotel, rather than a typical Care Home, it was the genuine care, commitment and passion of the management and staff that shone through. Most of the staff are appreciated by residents and their relatives for their kind, friendly attitude and hard work. As Joanne Jarvis the manager told us “I ensure the staff know we are working in their (the residents’) home, rather than they are living in our place of work.”

There were 8 recommendations in this report which included areas around the themes of identification, training and activities.