Enter and view: Wood Hill House
Download (PDF 738.61 KB)Summary of report content
The visit is part of an ongoing planned series of visits to residential homes looking at whether the care provided meets people’s needs and whether people’s needs and wishes are respected. Healthwatch Sheffield also wished to discover what people and their families think about the services that are provided and to find out how the home connects with the wider environment.
This was an announced Enter and View visit. Healthwatch posters were displayed on each floor; in the lifts and walls. Healthwatch Sheffield talked to 6 residents, 1 visitor and 2 staff members. Healthwatch Sheffield made observations and spoke to staff members and residents.
Woodhill House is one of a complex of three services and it provides both nursing and residential care. At the time of the inspection Healthwatch Sheffield were made aware that the service was in strategic discussions with the Sheffield Clinical Commissioning Group and NHS England regarding the availability of enhanced GP cover to Registered Care Services in some areas of Sheffield. The Service has in place alternative arrangements to provide medical cover to the service users.
Recommendations:
To continue in discussions with the Clinical Commissioning Group regarding the Locally Enhanced Service; to promote the wearing of soft soled shoes by all staff to reduce the potential for noise disturbance while residents are sleeping; to ensure users of the service are aware of the choices in meals and refreshments available; to continue to observe quality checks on the crockery available to users of the service.
The report does not include a response from the service provider.