Enter and view: Withy Trees Activity Day Centre

Healthwatch Lancashire undertook an announced enter and view visit to Withy Trees Day Centre on 15 May 2025. They spoke to 14 people.

The building is one big room with some smaller rooms going off them. The room is set up with tables and chairs to one side of the room and comfy seating area at the other end. There are two toilets for service users to use which are accessible and have hand rails on for support. There is a kitchen area, storage room and a small garden to the back of the building. At the time of the visit Healthwatch observed multiple activities including bingo, chair exercises, carnival games and volleyball. 

Staff were observed to be kind and courteous towards people using the service during the visit. They knew the service users by name and would ask them about what they wanted to do that day. Healthwatch observed a lot of group activities throughout the visit and all service users were happy to join in with them. 

Overall, feedback from service users was positive. They mentioned that they have a range of activities and the building is accessible and relaxing for them. The only recommendation would be for more individual activities out during the day for service users to explore at their leisure. 

Relative feedback was also positive, with comments around how the staff are friendly and communicate well with them making them feel included. They also spoke about how they feel their relative has improved since coming to the day centre and that is all credit to what happens there.

Overall staff feedback was positive with staff members talking about the varied choice of activities they put on for the service users. They spoke about the changes that have happened over the past few months and how their activities have developed by using service user interests to plan. One recommendation was around a more individual activities and ensuring everyone is involved with what they would like to do.