Enter and view: Wisteria House Care Home, Rutland
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Healthwatch Rutland conducted an Enter and View on Wisteria House Care Home, Rutland, a care home catering for residents with dementia and private fee paying residents. The visit was conducted on 23rd September 2017. The enter and view visit was announced and it is not known how many people were asked for comment.
Observation by the enter and view representatives reported that:
The home is a retirement home used by privately and council funded residents.
The staff in the home were friendly and the residents living there were happy along with the family members spoken to providing positive comments about the home.
Staff stated that it was a good place to work with the manager reporting low staff turnover with activities for residents appearing to be wide ranging.
Also, the residents are able to enter and leave the building freely with one of the two doors being equipped with a CCTV camera.
As a result of the visit, the home was recommended to review its procedures when it came to access for residents and people entering and leaving the home.
The home was also recommended to continue their current process of staff training and development and consideration should be given to building on the manager’s current links with other care homes and sharing good practice in areas such as activities.
Following on from the recommendations, the service provider provided an update saying they had took them into consideration and providing feedback on how they have addressed them.