Enter and View: Wintle Ward, Warneford Hospital

Download (PDF 237.28 KB)

Summary of report content

10 June 2019.  This is a 16-bed female acute psychiatric ward.  Healthwatch talked to 7 staff and 4 patients.

  • On observation, patient – staff relationships appeared good
  • Patient feedback on ward activities and staff engagement was very positive. Once settled and orientated patients appeared positive about Wintle and felt safe there.
  • Healthwatch heard from patients that the cook-chill food is not popular, and staff report below standard customer service from the catering supplier
  • Wintle is a ward that has good staff retention and is led by a dedicated and supportive manager, but the lack of a full-time Modern Matron has a significant impact on other staff.
  • With some additional touches, the ward environment could feel more homely
  • Staff clearly recognized the value and importance of involving carers

There were 7 recommendations about staffing, décor and provision of information.

The report includes a response from the provider to the recommendations.

 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care
Name of service provider
Oxford Health NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
11
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.