Enter and View: Windmill Care Centre

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Summary of report content

Healthwatch Slough undertook an enter and view visit to Windmill Care Centre on 22 and 25 April 2024 to understand what is working well and what could be improved.

The report looks at:

  • The internal and external environment
  • Quality of care
  • Activities and daily life
  • Food and drink
  • Hydration and nutritional needs
  • Staffing
  • Connections with other services

The report contains 14 recommendations and a detailed response from the manager.

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General details

Local Healthwatch
Healthwatch Slough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Quality of treatment
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Windmill Care Centre

Details of people who shared their views

Number of people who shared their views
24
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