Enter and view: Willows Care Home

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Summary of report content

Healthwatch Milton Keynes undertook an announced enter and view visit to Willows Care Home on 19 March 2025.  They spoke to 14 people.

The report looks at:

  • The premises and facilities
  • Staff interaction and quality of care
  • Social engagement and activities
  • Dining experience

The report contains recommendations about activities, staff interactions, changing the way meals are offered to residents and the times when people get up and go to bed.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
14
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