Enter and view: William Harvey Hospital
Download (PDF 349.54 KB)Summary of report content
Healthwatch Kent gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kent to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Kent visited William Harvey Hospital on 13th January 2015.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation.
The report includes 9 recommendations which include all staff to explain to patients who they are and their role in the patient’s care. Review and address disability access to the department and the feasibility of incorporating a section of reception which wheelchair users could access. Ensure that this is included in the plans for the new reception building. Install the planned TV monitor in the waiting area and ensure waiting time information is displayed. Evaluate impact of the trial Surgical Assessment Unit on flow through. Explore feasibility of a ‘live feed’ for the public giving up to date information about A&E waiting times as well as information about other services such as Walk- in centres and Minor Injury units. To continue to monitor the GP stream and the Surgical Assessment Unit to determine the effect they are having on the flow through A&E. Install a banner/poster in the entrance to advise patients of conditions that could be treated by own GP and raise awareness of 111. Review the information displayed in reception so that it is clear and visible and remind reception staff about the importance of interpersonal skills. Continue with plans for re-building and re-organisation of the department.