Enter and view: Widnes Hall Care Home

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Summary of report content

Healthwatch Halton conducted an Enter and View visit at Widnes Hall Care Home in November 2017.

Three Enter and View representatives made observations and engaged with staff and residents during the morning of the visit.

Widnes Hall was observed to be a warm and welcoming care home, which is clean and well decorated throughout and has a good staff to resident ratio. Care staff were found to be friendly and respectful to residents.

A number of adaptations had been made to the internal decorations to support people with dementia, such as street themed wall paper, photographs on bedroom doors and a high contrast toilet door. The home plans to make use of a conservatory area, as a dementia café and complete their refurbishment plans in the near future.

Four recommendations were made: to supply menus and activity plans in pictorial format, consider ways to partition areas closed off for maintenance, sign up to the Herbert protocol with regards missing persons and display Healthwatch Halton information and posters to increase awareness of how to provide feedback.

The provider’s response to the report was positive and proactive in addressing all the recommendations made by Healthwatch Halton.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
Widnes Hall Care Home (Anchor Care Homes Limited)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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