Enter and view: Whitworth Hospital Community Diagnostic Centre
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Healthwatch Derbyshire undertook an enter and view visit to Whitworth Community Hospital Community Diagnostic Hub on 30 January 2024. They were asked to do so by Healthwatch England as part of a wider project on speaking to users of community diagnostic hubs. They spoke to 17 people.
They saw examples of staff who are kind, caring, and helpful
Two patients had come after speaking to either their doctor or a 111 advisor. Making their own appointments had resulted in quick, joined-up, one-stop shop appointments
The hospital corridors and rooms were clean, tidy, warm, and comfortable
Patients felt this hospital was calmer than the larger hospitals and had a ‘wonderful’ atmosphere
Patients having scans liked being told their results on the day of their appointment
Patients appreciated the free parking
Healthwatch learned that a lack of communication between the booking line and service providers resulted in delays for some patients attending for blood tests
Healthwatch were informed that parking can be difficult at busy times
Patients weren't asked if they had any accessible information or communication needs
Most patients said they would not know how to raise a concern, make a complaint, or give a compliment.