Enter and view: Whitestone Surgery
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Healthwatch Warwickshire did an announced Enter and View visit to Whitestone Surgery Medical Centre on 16th November 2015. The surgery is in a two-storey converted house with a possibility to extend to a proper building in the future. It has limited parking at the front though street parking is also available. ‘
The Healthwatch Enter and View team found the surgery met almost all their observation criteria. It had plenty of informative signs inside informing patients about a private room they can use for confidentiality to other notices about the disabled toilet key and information about online booking system. The surgery has a very active PPG.
The questionnaire asked the patients attending the surgery about appointments, access, parking, signage, staff attitudes, cleanliness and the quality of care amongst other things. Three out of the 36 respondents found the appointment booking system to be poor, “Difficult to get through on the phone.”
Respondents were struggling to rate the transport system etc to the surgery as good, however, they did say “There's an issue with parking – it's not the surgery's fault.”
Overall patient feedback for this surgery was positive with patients also recognising the work that the surgery and the PPG does within the local community.
The only recommendation provided was for the surgery to look at feedback from patients in regard to the reception and communication.
Whitestone Surgery responded to the team thanking them and commenting that they will use this information to improve our service.