Enter and view: The Whiteleaf Centre Amber Ward

This is an enter and view report by Healthwatch Bucks. Healthwatch representatives visted the Whiteleaf centre - Opal ward to speak to patients there about their experience. 

There are recommendations in this report.

• Complete rollout of Oxevision on the ward to offer patients the choice of having sensitive cameras in their bedrooms. This will help staff visually confirm the safety of patients.
• Where possible, night observations should be checked by same-sex corridor/staff e.g. female corridor checked by female staff.
• Update information posters including weekly activity schedules and signposting to wellbeing social groups such as Bucks Mind - Wings in Aylesbury. Also, refresh the Ramadan Fact Sheet yearly, this can be downloaded from the Muslim Council of Britain (MCB) website.
• Ensure that adequate provision is made for patients to attend gym sessions upon request.
• Safely display information about ‘You said, we did’ to show changes that have been implemented on the ward because of patient input and involvement.
• Make the comments box more visible, bright signage so patients notice it. Check comments on a regular basis to avoid leaving them unchecked. Seeing comments unchecked in the box could frustrate patients that have completed them.
• Provide a new table tennis net in The Hub so that the table can be used more.

There are follow up actions in this report. The provider has responded with a list of actions.