Enter and view: Whitehorse Road Care Home

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Summary of report content

Healthwatch Walsall undertook an enter and view visit to Whitehorse Road Care Home on 31 August 2022.  They spoke to 2 residents, 2 relatives and three care home staff.

Key findings:

  • There was no evidence of a welcome/information pack
  • There was a lack of soft furnishings and a homely feel
  • The home would benefit from some additional cleaning in areas, sofas, flooring etc.
  • Resident changes are kept in care plans and a communication book used at staff handovers
  • There appears to be no formal/recorded resident or relative meetings
  • The residents who took part generally felt cared for, safe and included and made their own choices
  • Relatives have seen improvements since a new Manager has taken up the post
  • One relative felt that opportunities for activities such as swimming is being held up by Local Authority/funding
  • Some resident opportunities for activities and or exercise could be increased
  • Some residents to visit the local ‘Motivational Hub

The report includes 8 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
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