Enter and View: Wheatfield Surgery
Download (PDF 530.01 KB)Summary of report content
Healthwatch Central Bedfordshire undertook an announced Enter and View visit to Wheatfield Surgery on 21 November 2024 following feedback that indicated potential areas for enhancement in patient access and overall service quality. They spoke to 5 patients and 7 staff members.
The report looks at:
- The external and internal environment
- Patients' experience of the surgery, including booking appointments and the quality of care
- The experience of staff
- Record keeping.
The report has 5 recommendations on restoring the PPG, implementing a practice handbook, enhancing the visibility of the complaints procedure and improving the surgery website.