Enter and view: Wheatfield Surgery

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Summary of report content

Healthwatch Bedfordshire conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP provision.

Healthwatch Bedfordshire visited Wheatfield Surgery, on 04/04/2018.

The practice operates from a purpose-built two storey building, all patient areas are on the ground floor with good disabled access. There is an independent Pharmacy located off the entrance lobby. The surgery is a registered training practice which has two GP trainers. The overall impression gained was that this is a progressive Practice which is constantly streamlining its services, methods and approach in order to give its 13,168 patients the best possible experience.

The report contains recommendations which relate around the themes patient information and building/facilities.

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General details

Local Healthwatch
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Health inequality
Written information, guidance and publicity
Public consultation and engagement
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Wheatfield Surgery

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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0
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