Enter and view: Whalley and Sabden Medical Practice
Download (PDF 548.21 KB)Summary of report content
Healthwatch Lancashire undertook an enter and view visit to Whalley and Sabden Medical Practice on 6 January 2026. They spoke to 21 people.
Overall, the feedback received from patients was positive, with several patient responses describing satisfaction with the quality of care and the attitude of staff. Patients also praised the communication between the surgery and themselves, commenting on how staff provide support with different queries and ensure they are fully informed about appointments. The care delivered by the practice was a highlight of the comments received. Two patients reported that they had chosen to register at the practice because of feedback from other patients.
However, some patients raised concerns about how services were delivered, with some patients mentioning that they were not aware about which surgery services were being delivered at, and that they preferred to use services at the Sabden site, as it was closer to them.
Throughout the visit staff members were observed to be kind, courteous and considerate towards the needs of patients, with some complex enquiries being handled in a sensitive manner.