Enter and view: West View Lodge Residential Care Home

Download (PDF 472.82 KB)

Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to West View Lodge Residential Care Home on 7 February 2023. They spoke to 16 people.

.The residents all looked clean and well-cared for and were obviously quite happy in the home. They were full of praise for the staff who cared for them, and those who helped with their rehabilitation.

Staff members also looked smart and were very friendly. The interaction between them and the residents appeared to be very good.

Hospital discharge is not a problem. The home will accept residents back at virtually any time of the day or evening. New residents to the home on discharge, are admitted before 6pm on an evening to allow the staff to settle them in and sort out any problems with medication or other treatment that may have arisen during their stay in hospital.

The report contains one recommendation.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Discharge
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Marton Care Homes Ltd

Details of people who shared their views

Number of people who shared their views
16
Did you find this attached report useful?
0
No votes have been submitted yet.