Enter and view: West Middlesex University Hospital - Marble Hill 1 Ward

This Enter and View report reviews care at West Middlesex University Hospital – Marble Hill 1 Ward, a mixed medical ward supporting patients with a range of health conditions. Healthwatch Hounslow visited the ward to observe the environment, review information available to patients and visitors, and gather feedback from ward staff about service delivery and patient care.

The visit found a clean, organised and well-managed ward with clear signage, good infection prevention measures and systems to support patient dignity and safety. Staff described thorough discharge planning, regular auditing, access to interpretation services and a multidisciplinary approach to patient care. The ward also demonstrated strong processes for handling complaints, gathering patient feedback and monitoring quality. However, staff highlighted ongoing workforce shortages and recruitment challenges.

Healthwatch Hounslow concluded that the ward was delivering good standards of care despite staffing pressures. The report highlighted effective leadership, strong governance arrangements and a positive culture among staff, while noting the need for continued recruitment to address workforce shortages