Enter and view: West Eaton Nursing and Residential Home
Download (PDF 473.73 KB)Summary of report content
Healthwatch Herefordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Herefordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Herefordshire visited West Eaton Nursing and Residential Home on 9th July 2015.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. 8 people from West Eaton House participated in Healthwatch Herefordshire topics of conversations. The group was made up of 4 respondents who were very communicative whilst the other 4 appeared to have advanced forms of cognitive impairment, and did not, or could not participate in all conversations. All eight participants had disabilities, sensory, physical or those associated with dementia. 6 respondents liked the staff, the majority said they liked the food, 3 of those participating said that their room felt like their own space. Half of those engaged with said they had made friends with other residents and 5 respondents were confident about voicing their concerns and being confident that in doing so the issues raised would be resolved. Participants, on the whole, did not express the need to instigate improvements. In terms of being treated with dignity, 5 participants said they were treated with respect (there was no answer from the remaining people engaged with); 3 said they were happy and content and 3 said their privacy was respected and they were given time to themselves whilst 2 said they were encouraged to be independent. It must be noted that half the participants, possibly due to their condition, did not answer many of the questions. Observations about their wellbeing concluded that routine facilitated their welfare; evidence from the way they were dressed.
Overall the responses to being treated with dignity were positive. However, the example of authorised representatives being invited to enter a room when a resident was still putting on his shirt leads Healthwatch Herefordshire to recommend that a review of Herefordshire’s Safeguarding Board’s Dignity Principles is undertaken by all members of staff