Enter and view: Wellcroft House

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Summary of report content

Healthwatch Sandwell conducted an Enter and View on Wellcroft House residential home, Sandwell, a privately owned residential home catering those with moderate to severe learning difficulties and complex disabilities. The home caters for a maximum of 6 residents. The visit was conducted on 14 June 2017.
The visit was arranged as part of Healthwatch Sandwells enter and view schedule.
They found:
•Staff are well trained and dedicated
•Wide range activities for residents
•Well led

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Prevention of diseases, including vaccination, screening and public hygiene
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
Care home
District nurse and community nursing
Name of service provider
Progress Care Solutions Limited

Details of people who shared their views

Number of people who shared their views
4
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Learning disability or difficulties
Long term condition
Types of long term conditions
Learning disability
Does this report feature carers?
No
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