Enter and view: Weaver Vale Practice

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Summary of report content

Healthwatch Halton undertook an enter and view visit to Weaver Vale Practice in October 2025.

Weaver Vale provides a calm, well-organised, and caring service for its patients. Overall, feedback from patients was very positive, particularly from long-standing patients, who praised the quality of care, the availability of urgent appointments, and the supportive attitude of staff.

The physical environment is clean, tidy and functional, although the building itself is older in design. While patient experience of care is strong, improvements could be made in how key information, such as Jess’s Rule and guidance on accessing appointments online, is displayed and communicated.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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