Enter and view: The Watermill

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Summary of report content

Healthwatch Walsall undertook an announced enter and view to The Watermill on 24 March 2026. They spoke to 8 people.

  • The premises appeared well maintained and clean.
  • Residents seemed very well cared for.
  • Residents and relatives were very content with the care they received.
  • The staff were well organised and appeared to be engaging and caring towards residents

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
8
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