Enter and view: Waterloo House

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Summary of report content

Healthwatch Bedford Borough undertook an announced enter and view visit to Waterloo House Care Home on 24 May 2023. The report looks at:

  • The internal and external environment
  • Access to healthcare professionals
  • Safe, dignified and quality services
  • Information
  • Choice
  • Being listened to
  • Being involved
  • Current challenges for the home

The report contains three recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Bedford Borough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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