Enter and View: WaterHall Care Home

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Summary of report content

Healthwatch Milton Keynes undertook an announced enter and view visit to WaterHall on 18 October 2024.  They spoke to 11 people.

The report looks at:

  • The premises
  • Staff interaction and quality of care
  • Social engagement and activities
  • Dining experience
  • Choice

The report has four recommendations on activities, personal hygiene and staff training.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
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