Enter and view: Water Hall Care Home

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Summary of report content

An enter and view report by Healthwatch Milton Keynes of the Water Hall Care Home and contains the views of 7 residence of the home. This report includes recommendations and the service providers response to each of those recommendations.

The report covers: building and facilities, cleanliness hygiene and infection control, communication between staff and patients, engagement, food and nutrition, lifestyle and wellbeing, quality of care, quality of catering, quality of staffing, quality of treatment, staff attitudes and support provided to residence.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Care home
Name of service provider
Water Hall Care Home

Details of people who shared their views

Number of people who shared their views
7
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
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