Enter and View: Water Eaton Medical Centre

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Summary of report content

Healthwatch Milton Keynes undertook an announced enter and view visit to Whaddon Healthcare at Water Eaton on 12 November 2024.  They spoke to 40 people.

The report looks at:

  • The premises
  • Access to appointments
  • Staff interaction and the quality of care

The report has three recommendations.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
40
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