Enter and view: Warrior Park Residential Care Home

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Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to Warrior Park Residential Care Home on 12 July 2022. The aim of the visit was to review progress and change since the last visit in November 2018. They spoke to four residents.

Warrior Park Residential Care Home has capacity for 52 residents, and at the time of these visits there were 48 residents.

The staff was interactive with the patients and residents said staff treated them with respect. Residents are able to go to bed when they want and can choose where to eat – staff always provides assistance.

Residents report feeling safe living in the home and are aware of how to make complaints, if necessary. The building is well maintained and there were improvements since the last visit in November 2018. There is training available for staff.

The report concluded with a few minor recommendations, including increasing the amount of activities, continuing the use of the newsletter and encouraging oral hygiene among residents.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Warrior Park Residential Care Home

Details of people who shared their views

Number of people who shared their views
4
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