Enter and View: Ward C16 – New Cross Hospital

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Summary of report content

An unannounced visit was undertaken at Ward C16 of New Cross Hospital due to issues highlighted to Healthwatch Wolverhampton by members of the public. These issues were discussed with the matron and senior sister of the ward 2 months prior to the visit. The visit was an opportunity for Healthwatch to observe what improvements had been made.

The visit to Ward C16 was mixed. On the whole, patients were happy with the care they received. However, not all of the patients that the Authorised Representatives engaged with felt they were involved with their care or were being listened to.

The report made ten recommendations around improving communication between staff and the patients, and between staff members themselves. The providers responded to all the recommendations and ensured actions would be taken address them.

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General details

Local Healthwatch
Healthwatch Wolverhampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Discharge
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
New Cross Hospital, Wolverhampton

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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