Enter and view: Ward B2, Acute Stroke Unit, Royal Blackburn Hospital
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Healthwatch Blackburn with Darwen Enter and View representatives conducted an unannounced Enter and View visit at Ward B2, Acute Stroke Unit on Saturday 24 February 2018 at 2 pm – 3.30 pm to collect views directly from patients, staff and carers/family members on their experiences of Ward B2, Acute Stroke Unit.
Healthwatch Blackburn with Darwen spoke to 6 patients, 7 carers/family members and 17 staff members and undertook 2 observations. The key findings are: All of the patients, carers/family members and staff members described Ward B2, Acute Stroke Unit as good, very good or excellent. All of the patients and carers/family members said that the staff were very good or excellent. All of the patients and carers/family members said that the staff met their specific individual needs, were friendly and helpful, responded promptly to them and always treated them with dignity and respect. All of the patients and carers/family members found that the information that they had received from staff helpful. All patients said that they had a choice meal times. All patients said that they had seen a Physiotherapist. All of the patients and carers/family members said that Ward B2, Acute Stroke Unit is clean, the floors were in good condition and that Ward B2, Acute Stroke Unit was well maintained and decorated to an acceptable standard. The majority of patients and all of the carers/family members said the best thing about Ward B2, Acute Stroke Unit was the friendliness of the staff.
Recommendations are: To provide a notice board with the names, photographs and roles of all staff who work on Ward B2, Acute Stroke Unit at the entrance of the ward. To review staffing levels on Ward B2, Acute Stroke Unit. To continue to build stronger links with the local Stroke Association. To share best practice working as a successful effective team with other wards/units in East Lancashire Hospital NHS Trust. To plan and offer activities/sessions to allow opportunities for patients to socialise.