Enter and view: Ward 78 Royal Stoke University Hospital
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Healthwatch Stoke-on-Trent conducted an enter and view visit on Ward 78 at Royal Stoke University Hospital. Ward 78 is split into four (four - six bed) bays. It is a female ward for frail and elderly patients.
Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. In addition to this Healthwatch Stoke-on-Trent had heard rumours from a reliable source that money was going missing from patients.
Observations of the Enter and View representatives included:
- Most of the relatives were happy with the treatment of their relations.
- The ward was spotlessly clean and all the beds, where patients were sitting out of bed, were well made and spotless yet again.
- A Dignity and Respect leaflet and wallet card was given to each person we spoke to, and although they found everything alright on the day of our visit, something may happen later when we are needed. This seemed to be an appreciated gesture.
Healthwatch Stoke-on-Trent made no recommendations in the report. They concluded:
"We were pleased to see a clean and happy ward, considering the elderly and frail nature of the patients. Relatives seemed very content with the care of their loved ones. Staff are enthusiastic and friendly and Sister Hughes, in our opinion, is a sister who has total control of her ward and does not mind lending a hand, or getting stuck in, with everyone when it is needed. We observed this and are convinced it was not for our benefit. We are happy to endorse Ward 78 and we hope it keeps providing over and above caring for the patients and their relatives/carers."
The report includes a letter of response from the provider.