Enter and view: Ward 41, University Hospital of North Tees

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Summary of report content

Healthwatch Hartlepool undertook an Enter and View visit to Ward 41 at North Tees Hospital on 6 June 2018.  They spoke to 13 patients and 6 staff.

The report looks at:

  • The building and environment
  • Feeding and hydration
  • Dignity and respect
  • Cleanliness and hygiene
  • Feedback
  • Safety and security
  • Staffing

The report contains a recommendation about staff wearing name badges.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Discharge
Food, nutrition and catering
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Neurology, neurosurgery and stroke care

Details of people who shared their views

Number of people who shared their views
19
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