Enter and view: Ward 40 UHCW
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Healthwatch Coventry undertook an enter and view visit to Ward 40 at UHCW on 8 and 18 September 2023. They spoke to 13 people.
Healthwatch gathered mixed experiences of care on the ward from the different people spoken to. Some patients were very happy with their care and communication about this but other less so. Healthwatch saw good communication and interaction between staff and patient during the visit. They observed the use of clear language, and reassurance being offered.
Communication regarding discharge planning was highlighted as a challenge as patients said they did not feel informed. Some patients and relatives also did not feel as included in their care as they should be.
Healthwatch observed an instance where a patient’s privacy and dignity was not respected and the issue was not being picked up by staff. They spoke to staff on the ward at the time.
There were concerns about the service of food: hygiene standards and knowledge of ingredients within the meals. It is important that accurate information about what is in meals is available and given to patients. They observed some of the protected mealtime process being implemented but not all of it. Patients highlighted accessing drinks in the evenings is difficult and said it depends on whether staff are available.
The report contains 8 recommendations about discharge planning, communication support, access to food and drink, and cleanliness and hygiene. The report also contains a response from the provider