Enter and view: Wanstead Hospital and King George’s Hospital
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Healthwatch Redbridge gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Redbridge to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Redbridge visited Heronwood and Galleon Wards - Wanstead Hospital on Tuesday 7 April 2015 and Foxglove Ward - King George’s Hospital on Wednesday 8 April 2015.
The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform at Heronwood and Galleon Wards - Staff were friendly and clearly committed to ensuring patients receive high quality care. Authorised Representatives felt that the wards offered an excellent example of good reablement and rehabilitation facilities. Some nursing and care staff on the wards commented that they felt disappointed and confused at the lack of clarification regarding the impending relocation of services. The findings inform at Foxglove Ward that staff were friendly and clearly committed to ensuring patients receive high quality care. Authorised Representatives felt that the ward lacked a clear focus towards reablement and rehabilitation. They stated they felt ‘it was more like a frail elderly ward’ a number of times throughout the visit. Representatives were concerned that no clear plans were available given the impending reconfiguration of services.
The report contains 7 recommendations.