Enter and view: VIVO Day Care Centre
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Healthwatch Cheshire conducted an Enter and View visit to VIVOs Day Care and Respite Day Care Centre on 21/01/2014.
Amenities at the centre include a large Community Day Service room, a quiet room, a sensory room, a kitchen adapted for service users, adapted toilets, three small offices and a locker area for staff. The sensory room and toilets are fitted with H-track person lifting equipment.
The Centre has a Key Worker system for liaising with carers/families with each Key Worker contacts the Service User’s carer/family at least monthly to keep them up to date with what has been happening. Key Workers only have one or two Service Users to look after and use Chat Books to keep daily/weekly records of activities, etc. Carer contact sheets are used to record any comments from carers or families.
The Authorised Representatives observed that Service Users seem to get a positive experience from their time at the day Care Centre. Staff are professional and cheerful. The surroundings are clean and tidy although storage was clearly an issue with so much personal, often large, equipment for the more severely disabled service users. The visiting team noted that a some colour about the place could only enhance the Users experience and consideration should be given to improved storage.
No recommendations were made and there is no response from the provider included in the report.