Enter and view: The Vineyard Surgery

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Summary of report content

Healthwatch Richmond conducted Enter and View visits to The Vineyard Surgery, this was part of the wider GP project undertaken to identify both positive areas of practice and areas for improvement.

  • Patients reported a low awareness of what to do if unwell outside of normal hours.
  • Some patients said they face difficulties getting an appointment
  • Healthwatch observed that the practice was clean and tidy and patients confirmed that the practice was normally clean and hygienic
  • Most patients described confidence with clinical staff, however a large number of patients reported a lack of confidence with the trainee doctors. This is a teaching practice and the practice assured us that the students are supervised throughout their contact with patients.
  • Most patients expressed satisfaction with the care they received and were pleased to recommend the practice to friends

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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