Enter and View: Victoria Manor care home

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Summary of report content

 Report of care home enter end view visit carried out by Healthwatch Coventry authorised representatives in March 2020. Purpose: to find out about how residents' health care needs were supported and to look at quality of life factors such as food, activities and personal choices. Part of a series of visits agreed under work programme.

Information collected by speaking to the care home manager along with an Area Director for the home’s group and two staff members; four residents and and one visitor.  Observations were made throughout the visit and notes of what was observed around the home.

Six recommendations were made about: temperature control; ensuring that all residents’ hearing is regularly reviewed; choice and control for residents; dignity and respect in relation to toilets; signage; and issues with disabled access.

An action plan from the management of the home is included in the report.

 

 

 

 

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General details

Local Healthwatch
Healthwatch Coventry
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Other
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
HC One

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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