Enter and view: Victoria House

Healthwatch Warrington carried out an announced Enter and View visit at Victoria House Care Home on Tuesday 27th March 2018.

As part of Healthwatch Warrington’s Enter and View programme, visits are made to local residential homes in accordance with information received from the local public, service users, carers and monitoring authorities.

Victoria House is owned and operated by W H Investments Limited. Located in a quiet, suburban area of Grappenhall, Victoria House is an adapted building that can accommodate up to 30 people, with personal care being provided to residents in accordance with their needs (some of whom are living with dementia).

The overall findings and conclusion documented within the report includes; The report stated the visiting team enjoyed their visit to Victoria House and commend the manager on overseeing the notable improvements made since Healthwatch Warrington’s previous visit. As the result of stronger leadership, marked improvements have been made in key areas at Victoria House, including; staff morale, competencies and retention, the physical environment, clinical procedures and person-centred care. However, the visiting team felt that maintaining this positive direction is still dependant on the continuing commitment and support of the home’s owner, as well as the continued support of external partners (such as Warrington Borough Council), particularly as the number of residents increases. The main area of potential improvement would be finding ways to successfully boost the involvement of relatives and carers in the home. This is reflected in the recommendations made which included improve relative and carer involvement.