Enter and View: Ushaw Moor Surgery

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Summary of report content

Healthwatch County Durham undertook this Enter and View as part of a programme of resuming Enter and Views of GP surgeries after being unable to during the pandemic. This Enter and View of the Ushaw Moor Surgery took place on 11 May 2023. During a two hour visit, Healthwatch Durham surveyed 11 patients.

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General details

Local Healthwatch
Healthwatch County Durham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Referrals
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
11
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