Enter and view: Urgent Care Centre

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Summary of report content

Healthwatch Hartlepool undertook an announced enter and view visit to the Urgent Care Centre on 30 September 2022. They spoke to 9 patients and two staff.

The waiting times were quite short at this visit, 10-15 minutes, slightly longer after X-rays, awaiting results and diagnosis, but still quite acceptable. Patients were all positive about the staff attitude and care they received. They were equally positive about their treatment, and any advice given to them. Disability support was available in the event it was needed. Further treatment or advice was given and explained clearly. None of the patients could suggest improvements at this visit.

The report contains two recommendations.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
University Hospital of Hartlepool

Details of people who shared their views

Number of people who shared their views
11
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