Enter and view: Upton Grange care home

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Summary of report content

Healthwatch Wirral conducted an enter and view visit on Upton Grange, a privately run care home in Birkenhead, which provides

residential, dementia, respite care and accommodation over 2 floors for up to 52 residents.

The visit was arranged as Healthwatch Wirral wanted to conduct a 'Green visit' with an elected member of local government that does not cover the constituency of the home.

Conclusions of the Enter and View representatives included:

• All areas were fresh and there were no unpleasant odours.

• The building was in a good state of repair and condition.

• It was commendable that the Anchor were providing additional investment in the home.

• The atmosphere was welcoming and staff were friendly and enthusiastic.

• Staff appeared to be caring, respectful and approachable

• Residents looked well cared for and cheerful.

Healthwatch Wirral made 2 recommendations:

• Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently.

• Continue with programme of refurbishment to include a Dementia Friendly environment.

The report includes a response from the provider.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
No
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