Enter and View: Twyford House Care Centre, Alsager

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Summary of report content

Healthwatch Cheshire West undertook an announced Enter and View visit to Twyford House Care Centre on 4 December 2023. They spoke to 6 friends and relatives and 4 residents.

The report looks at:

  • Treatment and care
  • Facilities
  • Privacy dignity and respect
  • Understanding residents' care plans
  • Interactions with staff
  • Connection with friends and family
  • Wider local community
  • Activities
  • Person centred experience
  • Environment
  • Communal areas
  • Residents bedrooms
  • Outdoor areas
  • Food and drink
  • Care home best practice initiatives

The report contains four recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
10
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