Enter and view: Turner Home

Healthwatch Liverpool undertook an enter and view visit to Turner Home on 11 August 2025.  They spoke to 6 people

Overall,  Healthwatch observed that Turner Home seemed a well-run nursing home that felt calm, well organised and homely. Given the grand setting it is testament to staff effort and the design choices made that it felt relaxed. The challenges in maintaining a listed building are considerable but the areas Healthwatch saw all looked clean and in good condition with no strong smells.

The residents Healthwatch met were dressed appropriately and looked clean and well looked after. The staff showing Healthwatch around seemed to know residents’ names, histories and specific interests. Some of the residents were happy to approach staff and told them about their plans for the day and what they had been up to. 

The residents spoken to seemed happy with their experiences, food and the activities on offer. One resident praised the handling of his medical condition at Turner Home and said he had no episodes whilst he had been there. Another had taken on a support role for residents who were unable to leave and was on their way to go shopping for them. 

Healthwatch were impressed by staff knowledge about their residents, their medical conditions and the wider impacts of the education and health care system and how Turner Home was trying for more support for residents. Staff were clear they want residents and Turner Home to be a part of the local community. This will provide a great opportunity for offering some residents the chance to (re-) integrate into the community with the support of staff.