Enter and view: Tri-annual summary report
Download (PDF 353.88 KB)Summary of report content
Healthwatch Derbyshire created this summary to report on those enter and view visits that they were commissioned by Derbyshire County Council (DCC) to conduct as a range of unannounced visits to their residential services across the county. These visits have been undertaken between June - September 2016 and the visit reports themselves have been fully completed. As these Enter & View reports were commissioned primarily for DCC’s own consumption, the individual reports are not placed in the public domain as is usually the case with Healthwatch Enter & View reports. However, a tri-annual summary report was agreed to be made public and published at the end of September, January and March.
The report contains details of 9 completed visits to the following services, all of which are residential care homes providing services to older people. These services are:
- Ada Belfield House, Belper
- Goyt Valley House, New Mills
- New Bassett House, Shirebrook
- Staveley Community Care Centre, Staveley
- Lacemaker Court, Long Eaton
- The Leys, Ashbourne
- Gernon Manor, Bakewell
- Holmlea, Tibshelf
- Florence Shipley, Heanor
Across all the visits in total, 38 residents responded to a questionnaire based interview, 14 relatives/friends and 32 members of staff. Summary findings included :
- The services provide a homely, welcoming and comfortable environment.
- The homes demonstrated a very good standard of care being delivered by committed and skilled staff which is recognised by residents and relatives alike.
- There is a distinct contrast between older and more modern designed homes in the
quality of some facilities available to residents.
- Maintenance of garden areas and outside spaces is often challenging to up-keep.
Specific recommendations made are not included in this report, but it does include a series of considerations for DCC from the summary report, including:
- Review and monitoring of dementia friendly signage
- Strategies to improve the quality of provision especially within older homes regardless of whether relocation is being planned
- To ensure residents have the choice available to take baths or showers
The report contains service provider responses.