Enter and view: Treetops Care Home, Bristol
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This report from Healthwatch Bath and North Somerset relates to an Enter and View visit to they conducted to Treetops Care Home in Bristol on Friday 13th February 2015 from 11am to 12.30pm. The visit formed part of an ongoing package of work implemented by Healthwatch B&NES around examining the quality of care within local care homes, including where residents have, or could be expected to have, dementia.
The report looked reported the team’s findings through the following three themes: The right to satisfaction of basic needs; The right to choose and the environment.
The report states that overall Treetops was was a good residential home with a few areas for improvement. Residents’ wishes were respected and where possible a flexible approach towards residents was taken. Some of the staff knew the residents and their ways extremely well and looked after them in a caring fashion.
Healthwatch Bath and North Somerset representatives made the following recommendations:
- That there should be some extra efforts to sign post the home on the street and online
- To make the home’s front door and foyer more welcoming and the community rooms less institutional.
- That there should be make-over of the garden which was seen by the reps as an under-utilised resource.
- To revise the activities schedule bearing in mind the type of residents.
- To ensure that there was no smoking on the premises.
- To serve food on hot plates
- To update the website with the name of the manager and making it less generic for Shaw Care Homes.