Enter and view: Toray Pines Care Home

Healthwatch Lincolnshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lincolnshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Lincolnshire visited Toray Pines Care Home on 10th April 2014.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform although the visit was not at a good time to access residents, the care home seemed to be very well run with good management and a good team of workers who appear to have opportunities for appropriate training. A resident whose disability confined them to limited access to communal areas, felt safe and well cared for however wished there was more opportunity to companionship and engagement with others. Toray Pines is ideally situated within a village location with shops, schools, church etc. and has a safe, easily accessible lawned area for outdoor space. Toray Pines provides a living environment that provides good food, pleasant personal living accommodation, caring staff and where possible good links with the community of Coningsby.

The report informs staffing levels to be reviewed specifically during the evening and night time. Review the care and frequency of changes for those with incontinence. In light of the view of a resident/s who felt that either they wouldn’t want to complain, or felt they don’t want to make a fuss, a review of patient and relative access to the complaints/concerns and compliments may need to be revisited. Healthwatch Lincolnshire request some clarity relating to the bathing of residents, and an indication if the provider feels that bathing once a week is sufficient for residents. Possibly a review of care plans and reviews, ensure relative and friends are involved and aware and where residents have no family or friends that they receive adequate and appropriate information around their personal plan. Identified areas where social isolation can be an issue, the provider may wish to engage with other services including local petting schemes and St Johns Trust, in addition consider Healthwatch as a future partner as part of our volunteering programme.