Enter and view: Tollgate Medical Centre

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Summary of report content

Healthwatch Newham undertook an unannounced enter and view visit to Tollgate Medical Centre on 16 January 2024.  They spoke to 12 patients and 4 members of staff.

The report looks at:

  • The waiting room facilities
  • Patient interaction with the surgery
  • Patient experience with the surgery, including booking appointments, experience of care and premises
  • Staff experience of providing care

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General details

Local Healthwatch
Healthwatch Newham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
16
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